VUCA is an acronym that stands for volatility, uncertainty, complexity and ambiguity, a combination of qualities that, taken together, characterize the nature of some difficult conditions and situations.
Covid-19 has certainly created some extreme conditions and situations that impact our health, safety, and finances as we know it. Running essential services and keeping our economy sustainable takes many people working together towards a common goal.
We at Doug’s Place understand our role as an essential service provider and know we have to continue to provide peace of mind solutions to safely serve Albertans in their time of need.
Therefore, in this VUCA environment we wanted to introduce our Covid-19 Touchless Repair system as a flexible option for our touchless and social distancing needs at this time.
Step 1 – Filing the claim
File your claim with your insurance company
Request your insurance adjuster to forward a digital assignment to the Doug’s Place location of your choice. Please review the advanced certifications and locations page to help assist you with your choice.
If your insurance company can’t send a digital assignment ask them to email their request to one of our locations.
If the damages are more than $2000, you will require a police sticker. Please contact the police station for their current practice for reporting an accident.
Step 2 – Download our Mobile Estimating Application
Download our easy to use photo estimating tool.
Just follow the easy instructions for capturing all the necessary information and the photos of your vehicle damages and required photos.
The entire process should take a few minutes then just hit submit and you’re done!!
Step 3 – Estimate Triage
We will receive your insurance assignment.
We will receive your file submission.
Our estimators will now review everything and prepare an estimate for review.
We may require more photos or request an in-person estimate if damages are concealed.
If the vehicle is determined to not be safe to drive, we can arrange for the vehicle to be towed to our facilities for tear down. If a replacement vehicle is needed, we will coordinate with your adjuster on your entitlement and a touchless rental delivery.
Step 4 – Insurance Approval
We will submit our estimate and the photos you captured for us to the insurance company for their approval.
This could take a few hours to a few days depending on the insurance companies work load.
Step 5 – Customer Review and Authorization
Upon insurance approval, we will submit to you the approved estimate and a digital repair authorization.
We will go over any questions you may have with the estimate, repair, and claims process.
If everything is in order, you can electronically sign the authorization and return it to us.
Step 6 – Ordering Parts and Scheduling
Once we receive the authorization, we will order and determine your parts availability.
Once we know the expected delivery of your parts, then we will schedule you a repair date.
We will coordinate a touchless rental if your policy has rental coverage.
Step 7 – Appointment Reminders
We will contact you with a reminder via your preferred communication method for your repair date and your rental status:
Phone
Email
Text
Step 8 - Touchless Rental
We can pick-up your vehicle from your home if you do not feel comfortable with dropping it off at our facilities.
We can coordinate dropping off a rental at your preferred location via the preferred rental provider.
Step 9 – Vehicle Repairs
We will practice the following Covid-19 Precautions:
The following components of the vehicle will be sanitized upon pickup (arrival) & again after repairs with proper disinfectant:
Seats
Seat Belts
Steering Wheels
Gear Shifters
Interior Trim Panels
All buttons and switches
Keys
While in for repairs the following will have plastic covers added for protection:
Seats
Steering Wheels
Gear Shifters
We will repair your vehicle per our OEM repair standards.
We will update you through your preferred communication method and establish protocols for payment of deductibles and final delivery.
You have the option of paying via E-Transfer or by paying via credit card.
We also have our new Covid-19 Deductible Program if you need financial assistance in this time of need. Our interest free, 3 payment option via credit card OAC. Learn more here.
Step 10 - Touchfree Delivery of Disinfected Vehicle
Once the vehicle is complete, we will arrange a time to drop off their finished vehicle and coordinate with the rental agency to pick up their rental vehicle.
A final cleanup of interior surfaces and keys will be done once dropped off.
A final invoice will be emailed to you once we have final approval from the insurance company and acknowledgement of payment for our collision services.
Our national transferable lifetime warranty, that helps you get the best resale value if or when you sell your vehicle, will be emailed once registered with the NTLW.
You will receive a Customer Satisfaction survey to see how we did, so we can improve our customer experience for future customers. If you have any questions at all please reach out to our team as your confidence and loyalty are important to us!
If you were a raving fan, please consider giving us a review on google and/or yelp.
Thank you for choosing Doug’s Place and trusting us with your investment.
We can restore your vehicle and your family’s life back to pre-accident condition.